1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unwashed.
  • The item must be returned within 30 days of the original purchase date.
  • Proof of purchase is required (e.g., receipt or order number).

2. Non-Returnable Items

Certain items are non-returnable due to hygiene and safety reasons:

  • Opened or used kitchen utensils (such as knives, graters, etc.)
  • Gift cards
  • Clearance or final sale items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at admin@krilox.xyz with your order number and details of the item(s) you wish to return.
  2. Our team will provide you with a Return Authorization (RA) number and instructions on how to send the item back.
  3. Pack the items securely in the original packaging, including all accessories, and attach the RA number.

4. Return Shipping

  • Customers are responsible for the cost of return shipping, except in the case of defective or incorrect items.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect the returned item(s), we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

6. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and then place a new order for the desired item. We cannot guarantee that the item will be available for exchange, but we will do our best to accommodate your request.

7. Damaged or Defective Items

If your item is defective or damaged upon arrival, please contact us immediately at admin@krilox.xyz. We will provide a return label at no cost and process your return or exchange as quickly as possible.

8. Order Cancellations

Orders can be canceled before they are shipped. Once the order has shipped, it is subject to the return policy above. If you wish to cancel your order, please contact us at admin@krilox.xyz as soon as possible.

9. Contact Information

If you have any questions or need further assistance with your return, please reach out to us: